Employment Case Manager
Employment Case Manager
Career Overview
Employment case managers help people overcome barriers to employment and move toward their career goals. They assess skills and needs, create employment plans, connect clients with training and job opportunities, and provide ongoing support. The work combines career development, coaching, technology, and people skills.
Education
Requirements vary by employer and location. A college diploma or bachelor's degree in career development, employment counselling, human resources, psychology, education, or a related field is common. Additional counselling or career-development training may be required.
Future Outlook
The world of work is changing rapidly through AI, automation and new industries. Employment case managers can help people understand evolving skill requirements, explore career options, and adapt to an evolving job market.
Work Environment
Employment case managers work in employment agencies, community organizations, government programs, rehabilitation services, career centres, and other organizations that help people find and keep work. Many use digital employment platforms, career assessment tools, and client management systems.
Recommended High School Courses
- Psychology
- Math
- Computer Science
- Business
- Communication
- Social studies
- Public Relations
- Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Coordination - Adjusting actions in relation to others' actions.
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Instructing - Teaching others how to do something.
- Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
- Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
- Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Negotiation - Bringing others together and trying to reconcile differences.
- Persuasion - Persuading others to change their minds or behavior.
- Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
- Service Orientation - Actively looking for ways to help people.
- Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
- Speaking - Talking to others to convey information effectively.
- Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
- Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
- Time Management - Managing one's own time and the time of others.
- Writing - Communicating effectively in writing as appropriate for the needs of the audience.
- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
- Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
- Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
- Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
- Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- Sociology and Anthropology - Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
- Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
- Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways.
- Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
- Flexibility of Closure - The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
- Fluency of Ideas - The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
- Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Near Vision - The ability to see details at close range (within a few feet of the observer).
- Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
- Originality - The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
- Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Speech Clarity - The ability to speak clearly so others can understand you.
- Speech Recognition - The ability to identify and understand the speech of another person.
- Written Comprehension - The ability to read and understand information and ideas presented in writing.
- Written Expression - The ability to communicate information and ideas in writing so others will understand.
- Develop operating strategies, plans, or procedures.
- Direct administrative or support services.
- Supervise employees.
- Monitor performance of organizational members or partners.
- Develop organizational policies or programs.
- Conduct opinion surveys or needs assessments.
- Maintain operational records.
- Prepare financial documents, reports, or budgets.
- Resolve customer complaints or problems.
- Establish interpersonal business relationships to facilitate work activities.
- Hire personnel.
- Interview employees, customers, or others to collect information.
- Recruit personnel.
- Analyze market research data.
- Evaluate training programs, instructors, or materials.
- Manage human resources activities.
- Advise others on legal or regulatory compliance matters.
- Analyze impact of legal or regulatory changes.
- Prepare operational budgets.
- Promote products, services, or programs.
- Represent the organization in external relations.
- Coordinate special events or programs.
Schools
Excelsior College
Ohio State University-mai...
Texas A & M University- C...
University Of Miami
University Of Minnesota-...
University Of North Carol...
University Of Richmond
University Of Virginia
Washington University- St...
Fanshawe College- Lond...
George Brown College-...
Lakehead University- O...
Macewan University- Ci...
Niagara College- Niaga...
Royal Roads University
University Of Alberta
University Of Regina
University Of Toronto-...
University Of Waterloo
Potential Scholarships
Aqha Region 1 Quarter Hor...
Aqha Arizona Quarter Hors...
Aqha Joan Cain Florida Qu...
Aqha Indiana Quarter Hors...
Aqha Dr. Gerald O'connor...
Aqhf Nebraska Quarter Hor...
- Haywood | Hunt & Associ...
- Lupus Canada Scholarshi...
Approx Salary Expectation
Low End:
$36,000.00 /yr
Avg/Med:
$71,000.00 /yr
High End:
$100,000.00 /yr
Related Careers
References
Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, https://www.bls.gov/ooh/.
Trend Analysis - Explorer the Market, Labour Market Information, Government of Canada https://www.jobbank.gc.ca/trend-analysis.
WorkBC's Career Trek, http://www.careertrekbc.ca/.
O*NET OnLine, National Center for O*NET Development, https://www.onetonline.org/.
Trend Analysis - Explorer the Market, Labour Market Information, Government of Canada https://www.jobbank.gc.ca/trend-analysis.
WorkBC's Career Trek, http://www.careertrekbc.ca/.
O*NET OnLine, National Center for O*NET Development, https://www.onetonline.org/.