Police - Call Taker/Dispatcher | Career Details

Police - Call Taker/Dispatcher

Career Overview

A call taker/dispatcher answers emergency calls to 911 and dispatches the appropriate services (police, fire, etc.) to people in need.

Education

Most police, fire, and ambulance dispatchers have a high school diploma. Many states require dispatchers to become certified.

Future Outlook

Employment of police, fire, and ambulance dispatchers is projected to grow 6 percent from 2019 to 2029, faster than the average for all occupations. Although state and local government budget constraints may limit the number of dispatchers hired in the coming decade, population growth and the commensurate increase in 9-1-1 call volume is expected to increase the employment of dispatchers.

Work Environment

Police, fire, and ambulance dispatchers work in emergency communication centers called public safety answering points (PSAPs). Dispatchers must be available around the clock, so they often have to work evenings, weekends, and holidays. Overtime and long shifts—sometimes 12 hours—are common. The pressure to respond quickly and calmly in alarming situations can be stressful.

Recommended High School Courses

Psychology
Criminal Justice
Communication
Government
Foreign Languages

Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Coordination - Adjusting actions in relation to others' actions.
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Instructing - Teaching others how to do something.
Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Negotiation - Bringing others together and trying to reconcile differences.
Persuasion - Persuading others to change their minds or behavior.
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Service Orientation - Actively looking for ways to help people.
Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
Speaking - Talking to others to convey information effectively.
Time Management - Managing one's own time and the time of others.
Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Geography - Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

Auditory Attention - The ability to focus on a single source of sound in the presence of other distracting sounds.
Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways.
Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
Flexibility of Closure - The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
Fluency of Ideas - The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Memorization - The ability to remember information such as words, numbers, pictures, and procedures.
Near Vision - The ability to see details at close range (within a few feet of the observer).
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
Perceptual Speed - The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Selective Attention - The ability to concentrate on a task over a period of time without being distracted.
Speech Clarity - The ability to speak clearly so others can understand you.
Speech Recognition - The ability to identify and understand the speech of another person.
Speed of Closure - The ability to quickly make sense of, combine, and organize information into meaningful patterns.
Time Sharing - The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
Written Comprehension - The ability to read and understand information and ideas presented in writing.
Written Expression - The ability to communicate information and ideas in writing so others will understand.

Coordinate operational activities.
Discuss goods or services information with customers or patrons.
Maintain call records.
Answer telephones to direct calls or provide information.
Operate communications equipment or systems.
Confer with coworkers to coordinate work activities.
Enter information into databases or software programs.
Relay information between personnel.
Search files, databases or reference materials to obtain needed information.
Monitor alarm systems.
Maintain security.
Operate vehicles or material-moving equipment.
Maintain current knowledge related to work activities.
Refer customers to appropriate personnel.
Adjust office equipment to ensure proper operation.
Monitor equipment operation to ensure proper functioning.
Report maintenance or equipment problems to appropriate personnel.

Schools

Goucher College

Grand Valley State Univer...

Hamline University

Hiram College

Hope International Univer...

Indiana Institute Of Tech...

Indiana University Of Pen...

Lasalle University

Lock Haven University

Manchester Community Coll...

Moraine Valley Community...

Northwestern State Univer...

Pennsylvania State Univer...

Trine University

University Of Maryland -...

University Of The Southwe...

Western Texas College

Georgian College- Oril...

Humber College- Orange...

Huntington University

Mohawk College- Six Na...

Potential Scholarships

5 Strong Scholarship

Agnes M. Lindsay Scholars...

Approx Salary Expectation

Currency:

Low End:

$27,190.00 /yr

Avg/Med:

$41,910.00 /yr

High End:

$64,950.00 /yr

Related Careers

Police - Crime Scene Analyst

Police - Detective

Police Patrol Officer

Firefighter

References

Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, https://www.bls.gov/ooh/.
Trend Analysis - Explorer the Market, Labour Market Information, Government of Canada https://www.jobbank.gc.ca/trend-analysis.
O*NET OnLine, National Center for O*NET Development, https://www.onetonline.org/.