Concierge (Resort)
Concierge (Resort)
Career Overview
Resort concierges help guests make the most of their stay by providing recommendations, arranging restaurant and entertainment reservations, organizing activities and transportation, and handling special requests. They use communication, local knowledge, and hospitality technology to create a personalized guest experience.
Education
A high school diploma or equivalent is typically recommended. Additional training or a college or university program in hospitality, tourism, hotel management, or a related field can help you enter the field and advance your career.
Work Environment
Resort concierges work in hotels, resorts, and other hospitality properties, interacting directly with guests throughout their stay. The work is people-focused and can involve standing for much of the day. Because resorts operate around the clock and cater to travelers, evenings, weekends, and holidays may be part of the schedule.
Future Outlook
Travel and tourism continue to create opportunities for hospitality professionals. Technology is changing how guests make reservations and access information, but resorts still value people who can provide personalized recommendations, solve problems and create memorable experiences. Employment opportunities should remain available, although prospects can vary by location and the strength of the tourism industry.
Recommended High School Courses
- Psychology
- Business
- Communication
- Public Relations
- Geography
- Cultural diversity
- Computer Studies
- Hospitality & Tourism
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Coordination - Adjusting actions in relation to others' actions.
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Persuasion - Persuading others to change their minds or behavior.
- Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
- Service Orientation - Actively looking for ways to help people.
- Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
- Speaking - Talking to others to convey information effectively.
- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
- Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
- Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
- Fluency of Ideas - The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
- Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Near Vision - The ability to see details at close range (within a few feet of the observer).
- Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
- Originality - The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
- Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Speech Clarity - The ability to speak clearly so others can understand you.
- Speech Recognition - The ability to identify and understand the speech of another person.
- Written Comprehension - The ability to read and understand information and ideas presented in writing.
- Written Expression - The ability to communicate information and ideas in writing so others will understand.
- Provide patrons with directions to locales or attractions.
- Arrange services or reservations for patrons.
- Provide attraction or event information to patrons.
- Deliver items.
- Arrange delivery of goods or services.
- Order materials, supplies, or equipment.
- Handle luggage or other possessions for patrons.
- Organize recreational activities or events.
- Perform administrative or clerical tasks.
- Sell products or services.
- Clean facilities or work areas.
Schools
Belmont University
Bowling Green State Unive...
Bradley University
Cal Poly Pomona
Drexel University
Fairleigh Dickinson Unive...
Ferris State University
Flagler College
Iowa State University
Michigan State University
New York University
Northern Arizona Universi...
Oklahoma State University
Purdue University-main Ca...
Suny Plattsburgh
Temple University- Main C...
University Of Central Flo...
University Of Delaware
University Of Denver
University Of Houston
University Of Massachuset...
University Of Nevada - La...
Virginia Tech
Washington State Universi...
Cdi College- Burnaby C...
Fanshawe College- Lond...
Fleming College- Suthe...
Humber College- Lakesh...
Lasalle College- Vanco...
Manitoba Institute Of...
New Brunswick Communit...
Thompson Rivers Univer...
Toronto Metropolitan Univ...
Approx Salary Expectation
Low End:
$30,000.00 /yr
Avg/Med:
$43,000.00 /yr
High End:
$59,000.00 /yr
Related Careers
References
Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, https://www.bls.gov/ooh/.
Trend Analysis - Explorer the Market, Labour Market Information, Government of Canada https://www.jobbank.gc.ca/trend-analysis.
O*NET OnLine, National Center for O*NET Development, https://www.onetonline.org/.
Trend Analysis - Explorer the Market, Labour Market Information, Government of Canada https://www.jobbank.gc.ca/trend-analysis.
O*NET OnLine, National Center for O*NET Development, https://www.onetonline.org/.